Refund Policy
Summary — ForgeStore sells digital goods delivered instantly. Refunds are generally not granted once delivery has occurred.
1. General Policy
ForgeStore applies a final-sale policy on the majority of transactions. Digital goods (ranks, kits, access) are delivered instantly and cannot be returned.
This policy is consistent with applicable international regulations on the sale of digital goods, including EU Directive 2011/83/EU and international consumer protection standards.
2. Digital Goods — No Refund
Once an order is marked Paid and the in-game command executed, no refund is granted. Includes:
- Ranks and VIP grades
- In-game kits and items
- In-game currency and points
- Access to zones or features
- Already-used subscriptions
3. Exceptions
A refund may be granted in the following cases:
- Non-delivery — in-game command not executed and Store Owner cannot resolve within 48h
- Double billing — charged twice for the same order
- Amount error — charged amount does not match displayed price
- Unauthorized payment — payment account used without authorization (to be proven)
4. Refund Process
- Contact the Store Owner via the store or their Discord
- If unresolved within 48h, open a ticket at [email protected]
- Provide: order ID, payment proof, issue description
- Response within 3-5 business days
Approved refunds: via the same payment method (Stripe: 5-10 days, PayPal: 3-5 days).
5. Disputes
If a player initiates a chargeback without first contacting ForgeStore, a $40 USD dispute fee will be charged to the Store Owner.
6. Crypto Payments
Irreversible — Crypto transactions are irreversible once confirmed on the blockchain. Always verify the amount before paying.
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